Terms & Conditions for Charlotte Cake Bakery LLC

1. Introduction

Welcome to Charlotte Cake Bakery, a home-based custom cake bakery located in Charlotte, NC. By placing an order with us, you agree to the following terms and conditions. These terms apply to all orders placed through our website, email, phone, or social media platforms.

2. Orders & Customization

Custom Orders: All cakes and baked goods are made to order based on your preferences. We require detailed instructions on design, colors, flavors, and any other custom specifications. Please ensure that all information provided is accurate to avoid misunderstandings.

Lead Time: Orders should be placed a minimum of 4 days/weeks in advance to allow for proper preparation. Last-minute orders may be subject to additional fees or may not be accepted based on availability.

Order Confirmation: Once an order is submitted, we will confirm the details via email. A 50% deposit will be required to secure your order.

3. Pricing & Payment

Prices: All prices are quoted in dollars and are subject to change without notice. Customization, size, and design complexity may impact the final price.

Deposit: A 50% non-refundable deposit is required to confirm your order.

Late Deposits: If the deposit is made less than three days before the pickup date, additional charges will apply due to the rush nature of the order.

Full Payment: The remaining balance must be paid upon delivery or pickup. We accept payments via Cash App, Zelle, Venmo.

4. Cancellations & Refunds

Cancellation Policy: Cancellations must be made at least 7 days in advance of the delivery or pickup date. If cancellation occurs within this time frame, your deposit will be refunded at our discretion. Cancellations made after this period will result in the loss of your deposit.

Non-Refundable Items: Custom cakes and baked goods are perishable and made to order. Once an order is in production, it cannot be canceled or refunded. This includes changes in design or flavor preferences after production has begun.

Refund Policy: Refunds are not provided for dissatisfaction based on design preferences once the cake has been made per your specifications. If you have concerns about the quality of the product, please contact us within 24 hours of receiving your order for review.

5. Design & Creative Rights

Creative Freedom: While we strive to meet your design expectations, we reserve the right to make minor adjustments as needed to ensure structural stability and aesthetic quality. Colors and designs may vary slightly from images due to natural ingredients and food coloring limitations.

Inspiration & Replication: We do not replicate other cake designers’ work exactly but will use provided images as inspiration. Final designs may differ from reference images based on our style and techniques.

6. Pickup & Delivery

Pickup: Orders can be picked up from our home bakery in Charlotte, NC at the agreed-upon time. For safety reasons, the exact address will only be provided in the order confirmation after the deposit is received. We do this to protect our privacy and ensure that our home address is not publicly accessible. Once picked up, the cake becomes the responsibility of the customer.

Missed Pickup: If you fail to pick up your order or are unavailable for delivery at the agreed-upon time, we are not responsible for the quality or condition of the cake.

7. Allergies & Dietary Restrictions

Allergy Disclaimer: While we use high-quality ingredients, our bakery handles common allergens such as dairy, eggs, wheat, soy, nuts, and gluten. We cannot guarantee that products will be free from trace amounts of these allergens. Please inform us of any specific dietary restrictions or allergies when placing your order, and we will do our best to accommodate them.

Dietary Preferences: Gluten-free, vegan, and other specialty options are not available.

8. Liability

Damage After Pickup/Delivery: Once a cake or baked item is picked up or delivered, we are not responsible for any damage caused by mishandling, transportation, or improper storage by the customer.

Storage Instructions: Cakes should be stored in a cool, dry place. We provide guidance on storage, and failure to follow these instructions may affect the quality and longevity of the product.

9. Photographs & Marketing

Photos of Products: We reserve the right to take photographs of the cakes and baked goods we create for promotional use on our website, social media, or other marketing materials. If you prefer that your cake not be photographed or shared publicly, please inform us in advance.

Customer Photos: If you provide us with photos of our cakes at your event, you consent to our use of those photos for marketing purposes unless stated otherwise.

10. Changes to Terms

Modifications: We reserve the right to update or modify these terms and conditions at any time without prior notice. It is the customer’s responsibility to review the terms regularly.

11. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

  • Email: charlottecakebakery@gmail.com

  • Phone: 757 822 4737

  • Location: Charlotte, NC

By placing an order with Charlotte Cake Bakery LLC, you acknowledge that you have read, understood, and agreed to these terms and conditions.